Looking for clarity in complex decisions?
At Regents, our Operational Excellence services deliver more than minor adjustments. We provide healthcare operations consulting that transforms workflows, enhances efficiency, and drives measurable improvement in patient experience and profitability. We specialize in workflow assessments, process redesign, revenue cycle optimization, and sustainable change strategies tailored to healthcare organizations. Through in-depth assessments and hands-on change management, Regents helps healthcare organizations build the foundation for scalable, sustainable operational excellence.
Whether your challenges stem from inefficient workflows, inconsistent performance metrics, or gaps in team communication, Regents’ operational consulting experts help you strengthen every process that drives patient care and revenue.
Whether your challenges stem from inefficient workflows, inconsistent performance metrics, or gaps in team communication, Regents’ operational consulting experts help you strengthen every process that drives patient care and revenue.
We Help Solve Challenges Like:
Inefficient workflows
Disconnected metrics & KPIs
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Performance bottlenecks
Lack of accountability
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Communication breakdowns
Poor patient experience
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When Should You Engage Operational Support?
Need to fix outdated or broken workflows without disrupting patient care?
We identify workflow bottlenecks, redundant processes, and misaligned responsibilities. Then, we use that information to design practical solutions that improve turnaround time, reduce errors, and enhance patient satisfaction.
We identify workflow bottlenecks, redundant processes, and misaligned responsibilities. Then, we use that information to design practical solutions that improve turnaround time, reduce errors, and enhance patient satisfaction.
Unsure how your operations compare to industry standards? Missing the KPIs you need to reflect current achievements?
Regents benchmarks your operations against leading healthcare organizations, giving you a clear understanding of where you stand and how to improve key performance indicators (KPIs).
Regents benchmarks your operations against leading healthcare organizations, giving you a clear understanding of where you stand and how to improve key performance indicators (KPIs).
Failed to implement process improvements in the past? Too many current projects in the works with no end in sight? Our healthcare change management specialists work side-by-side with your leadership and staff to ensure improvement initiatives take root and deliver measurable, lasting results.
Trying to improve patient experience without more staff or tech?
We use data-driven patient experience evaluations to pinpoint communication and process breakdowns, helping your organization deliver a more consistent, patient-centered experience.
We use data-driven patient experience evaluations to pinpoint communication and process breakdowns, helping your organization deliver a more consistent, patient-centered experience.
Every process affects your performance—from the front desk to the back office.
If inefficiency is dragging down your operations, we help you uncover what’s not working and build systems that deliver.
Get to know our experts for current or future workflow and performance needs:
If inefficiency is dragging down your operations, we help you uncover what’s not working and build systems that deliver.
Get to know our experts for current or future workflow and performance needs:
Ready to Eliminate What's Holding You Back?
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Operational inefficiencies aren’t just frustrating—they’re costly. Whether you're struggling with outdated workflows, inconsistent service quality, or stalled initiatives, Regents’ healthcare operations consultants deliver practical, data-driven improvement strategies tailored to your unique environment.
Let’s transform complex challenges into clarity and operational performance into measurable results. |
What You Can Expect From Our Operational Excellence Services
Workflow Assessments & Process Redesign Our detailed operational assessments examine people, processes, and technology across departments, revealing the root causes of inefficiency and identifying clear paths to improvement. We specialize in healthcare workflow analysis for imaging centers, outpatient practices, and hospital departments.
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Benchmarking & Performance MetricsA clear view of how your organization stacks up against peers and industry standards. Regents provides comprehensive benchmarking against peer organizations, along with customized KPIs that reflect clinical, operational, and financial success.
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Explore Our Other Services
Discover how our Strategic Planning & Alignment and Healthcare Management Solutions teams extend your improvement strategy from operations to execution, ensuring your organization sustains measurable results across every department.
Change Management & Implementation SupportFrom project planning rollout to on-site coaching reinforcement, our team partners with your leaders to ensure improvement strategies are implemented effectively and sustained long-term.
Patient Experience & Service EvaluationWe assess patient interactions at every step, including registration, scheduling, and service delivery, to identify opportunities that improve satisfaction and retention.
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Why Regents?
Hands-On Improvements
Hands-On Improvements
Regents blends operational expertise with financial insight, helping healthcare organizations achieve measurable ROI from every process improvement initiative.
People + Process Focus
We align teams and systems for stronger execution, from small practices to large health systems.
Real-World Solutions
Everything we recommend is practical, scalable, tailored to your operations, and backed by decades of experience.
Data-Informed Decisions
We use national benchmarking data, structured observations, and industry-standard performance metrics—not guesswork.
Changes That Last
Our support continues beyond implementation with hands-on support to help you sustain progress and continuously improve.
Revenue Cycle Optimization & Financial Performance
Demystify your revenue cycle at every stage with our sister organization - RCCS
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Financial performance is a cornerstone of operational excellence. Through our partnership with RCCS, Regents provides organizations with data-driven insight into every phase of the revenue cycle. RCCS has been the premier provider of coding compliance and revenue cycle management for over 25 years. Our consultants work hand-in-hand with the RCCS revenue cycle team, bringing extensive experience in radiology and outpatient operations to evaluate every stage of the revenue cycle and its impact on profitability.
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RCCS’s Revenue Cycle Assessment helps uncover the root causes of financial leakage and workflow inefficiencies, while their Revenue Recovery service delivers hands-on correction and measurable improvement. Together, these offerings empower healthcare leaders to reduce denials, strengthen processes, and improve overall profitability.
Hundreds of Successful Client Engagements
The staff at Regents focused on improving operating margins in medical imaging by increasing outpatient volume, improvements in customer service and efficiency in patient throughput; not necessarily on cutting costs like some firms. Regents Health Resources is an experienced team of professionals that has helped us to focus on aspects and areas that will result in significant increases in our margin, as well as effective technology placement, which are vital to our continued success as a regional health care system. I would highly recommend Regents to any healthcare organization desiring a thorough medical imaging assessment.”
Bernard Wheatley, Vice President Operations
Athens Regional Medical Center
Athens, GA
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Meet Sam. She's your dedicated Regents Health Resources specialist ready to hear about your current challenges.
Get in touch today! |