"We had just lost our Director of Imaging and referring physicians were clamoring for better service. Regents stepped in and assumed interim management of our department at a critical time. Regents performed an in-depth evaluation of the department, created a comprehensive action plan for improvement and immediately began transforming the medical imaging service into an efficient, customer friendly environment. In just three months the transformation has been remarkable; we now have a new permanent Director who is focused on continuous performance improvement and the physicians are thrilled with our turnaround. When we needed help, Regents provided timely expertise and implementation! Thanks for a job well done!"