When it comes to customer satisfaction Regents has developed more imaging specific surveys than anyone else in the industry. It's important to understand how your referring physicians relate to your imaging services because dissatisfaction often drives your patients to the competition without notice. Regents combines key physician interviews with on-line surveys to determine areas for improvement, set satisfaction benchmarks and identify system failures that jeopardize referrals and require immediate attention. Physician surveys helps to focus on areas that need customer service attention such as scheduling, report turnaround time, quality perception issues and consultative communications.

You know what your referring physicians are telling you. What you don’t know is what they are NOT telling you. Learning that information, then developing a plan to address those needs is what will set your operations apart.

Surveying thousands of professionals has taught Regents the format and questions to ask that get to the heart of the matter. The low cost of this process will quickly pay dividends in customer satisfaction and increased loyalty. Your referring physicians need the opportunity to tell you how to better help them. Give them that voice; let Regents conduct your next survey.